The desk

How a job runs

The same sequence for a cabinet, a camera, a mailbox move, or a machine that will not start. Look first. Write the scope. Then do the work.

  1. The message

    Phone, WhatsApp, or the form. Say the site, what has to change, and who can walk us through it. A sentence is enough to start. A guess is not enough to price.

  2. A look

    On the site when the work is in the room: the cabinet, the roof, the cameras, the cable. Remote when the fault can be seen from a session. The scope is written from that look, not from a catalogue.

  3. The scope

    What is included, what is not, and the price, in writing, before the paid work starts. Travel outside Nairobi is part of that note.

  4. The work

    Install, repair, cutover, or supply. Cables dressed, paths labelled, and the cabinet left so the next person can see what is what.

  5. The note

    You keep a short record of what was found and what was changed. Equipment you bought is yours. Passwords we were given can be changed before we leave.

Four ways to use the desk

A project

A network, a wireless link, cameras, a server cabinet, a move to Microsoft 365 or Google Workspace, a website.

One fault

A dead PC, a line, a person who is stuck. Remote first when that can see it. A visit when it cannot.

A retained desk

Managed IT, when the next fault should reach the same people instead of a fresh introduction.

Supply

Equipment quoted for the job, or a shop item that already shows a price. We can install what we supply.

What this desk is not

We are not a 24-hour security operations centre. We do not publish a response time, and the brands in the photographs are not a partnership claim. If the job needs a contracted minute-by-minute promise, say so in the first message. We will tell you whether this is the right desk.

What to have in the first message

  • Where the site is, including the town if it is not Nairobi.
  • What you want done, in the words you would use with a colleague.
  • How many people it affects, if you know.
  • A name and a phone for the person who can open the door or share a screen.
  • Anything that must not be switched off during working hours.
Site:
Town:
What has to be done:
Who can open the door:
When the site can be touched:

The desk

0798 368 325

Tell us the site. Scope and price are confirmed before the job starts.

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Questions the desk will answer

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